Thanks for the feedback

Feedback sits at the intersection of these two needs – our drive to learn and our longing for acceptance. These run deep and the tension is not going away.⊕ (Stone and Heen 2014, 8)

Broadly, feedback comes in three forms: appreciation (thanks), coaching (here’s a better way to do it), and evaluation (here’s where you stand). Often the receiver wants or hears one kind of feedback, while the giver actually means another.⊕ (Stone and Heen 2014, 18)